Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To qualify for a refund, we will require you to take a video when unboxing your items so that any concerns/issues can be immediately addressed. If you do not take an unboxing video it will be highly unlikely your order will receive any kind of refund or replacement.
Kollect Korner is not responsible for any damages or loss associated with unboxing your items, carrier related issues, weather or theft after delivery.
To start a return, you can contact us at support@kollectkorner.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@kollectkorner.com.
Damages and issues
In order to ensure top notch service and quality, all orders undergo a strict 3-person QA check, and we ship using stress-tested boxes with bubble wrap, but it is still important that all packages are immediately brought inside, and not left outside in any extreme weather. Be aware the items and packaging may shift during transit. Please open and unpack with care to avoid ripping/tearing any of items or receipts.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kollectkorner.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Our refund policy is limited to manufacturing defects only. This means any damages caused by outside sources will be denied. Kollect Korner is not responsible for any damages made by third party shipping carriers.
If you have received the wrong item, this can qualify for a refund upon return of product received in error.
Missing items may be submitted for review, qualified requests will be issued a refund or replacement.
To start a return, you can contact us at support@kollectkorner.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@kollectkorner.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kollectkorner.com.
Preorders
All preorders are subject to allocation. When purchasing preorders, you understand that because of allocations, the order may be unable to be fulfilled. Allocations for preorders can take several weeks to come in from our distributors. Preorders are not guaranteed until shipping date. In the event of a preorder not being able to be fulfilled, a refund in full will be processed to the original payment method upon receiving the allocations from our distributors.
In addition: Shopping bots, retail bots and other automatic shopping technologies are NOT permitted to be used for purchases on kollectkorner.com
In the event of any person or persons using this specific technology mentioned above, to purchase any products on this site, is not in compliance with our Terms and Conditions. Refunds will not be issued.
